Notice for E-tender for E-procurement of providing Housekeeping services to the offices of Central Goods & Services Tax, Meerut for the period from 1st April 2018 to 31st March 2019 has been published on and . Interested bidders can apply by following the instructions in the tender  document. Last date of tender is 26.03.2018.  

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Help Desk

Project Name

Help Desk Details

Officers in DGS
(For follow up, if any)


ACES Application
(Software issues only)

(Vendor: M/s Wipro)

ACES Service Desk

1. Toll-free number - 1800 425 4251
(for general/basic clarifications on ACES)

2. In case of specific difficulties while accessing ACES application, e-mail ACES service desk directly at
with following information:
(i) Name & Designation (ii) SSOID (iii) User Name (iv) Mobile Number (v) Commissionerate -Division -Range (vi) Service Tax (or) Central Excise (vii) Relevant screen shots indicating Errors/navigational paths, if any

1. Sri Sambandan, Supt. /
Smt. Maheswari, Programmer
044-28331179 / 28331115

2. Sri V. Srinivas, Asst. Director

(Local Area Network within a CBEC Building/location comprising hardware such as Thin Clients & peripherals (printers etc.), UPS, DG sets, Fire extinguisher etc.)


(Vendor: M/s HP)

Contact the local Resident Engineer (RE), if allocated for your site/building.
If RE not available, call
1800 425 4994

In case of follow up, give reminder to Nightdesk at details mentioned above.


In case of further follow up, if any,

Contact respective Zonal HP Regional Manager as below:

NORTH (Delhi & NCR, U.P, Haryana, Rajashthan, H.P, J&K, Punjab, Uttrakhand)
Mr. Ashok Sharma (9711009412)

EAST (Bihar, Jharkhand, Orissa, West Bengal, all North East states)
Mr. Samrat Mukherjee (9836640161)

WEST (Maharastra, Gujarat, Chhattisgarh, Goa)
Mr. Prathan Shetty (9870345611)

SOUTH (Andhra Pradesh, Karnataka
Kerala, Tamil Nadu, Pondicherry)
Mr. Suresh Vadlamudi (9885394999)


Mr. Shuban Raina (9810177226)
Service Delivery Manager

1. Smt. Rimjhim Prasad, ADD,
DGS, New Delhi

2. Sri Vivek Chaturvedi, ADG,
DGS, New Delhi
011 – 26113618


(Wide Area Network connecting all CBEC offices [One WAN point per building] across the country through MPLS cloud with Data Centre in New Delhi)

(Vendor: Consortium led by M/s BSNL)


Dimension Data WAN Help Desk at Bangalore (NOC)
1800 425 1958 (toll free)


For WAN Link issues, if any,

  1. Mr. Channappa Nandi (09341065000)

  1. Mr. Nityanand Keni



In case of follow up related to Routers and Loop Modems, if any,


Mr. Sudesh Kumar (08447808010)
Mr. Talha Bari (09871110383)
Mr. Shuban Raina (09810177226)

For follow up related to implementation, if any
Mr. Dheeraj Verma (09711321234)

1. Smt. Rimjhim Prasad, ADD, DGS, New Delhi

2. Sri Vivek Chaturvedi, ADG,
DGS, New Delhi
011 – 26113618

VPN over Broad band solution

(Web-based & secured Virtual Private Network Connection with CBEC-Data Centre – For users in remote locations not coming under CBEC-WAN)

(Vendor: M/s BSNL)

1. BSNL Help Desk
1800 424 1600

2. Nityanand Keni
SDE, BSNL, Karnataka Telecom Circle, Bangalore


1. Smt. Rimjhim Prasad, ADD, DGS, New Delhi

2. Sri Vivek Chaturvedi, ADG,
DGS, New Delhi
011 – 26113618


EDW SmartView
(CBEC's Enterprise Data Ware House Project for viewing various pre-defined reports and creating customized reports based on user-specific requirements and for performing various analyses)
(Vendor: M/s Wipro)

CBEC DW Help Desk

1. Smt. Rimjhim Prasad, ADD, DGS, New Delhi

2. Sri Vivek Chaturvedi, ADG,
DGS, New Delhi
011 – 26113618

Systems Integration (SI)

(For SSO-ID & ICEGATE  e-mail ID issues)

(Vendor: M/s TCS)

1. SI Helpdesk
1800 266 2232

2. For follow up, if any contact
Sri Yogesh Sharma, SI Shift Manager

1. Smt. Reena Sharma
Asst. Director (Sys), New Delhi

2. Smt. Shubhagata Kumar,
ADD(Sys), DGS, New Delhi
Ph: 011-2611 3617

(Electronic Accounting System in Excise and Service Tax – A web-based utility having interfaces with e-payment portals of the tax-collecting banks and data w.r.t payment of tax through all modes is captured by banks, uploaded and made available to the Department through NSDL website.)
(Managed by NSDL)


Monitoring by DGS, Chennai

1. Shri S.Subramanian, Supt.
Phone : 044-28331051

2. Shri K.V. Soumyanarayanan, Inspector
Phone:  044-28331051

Note 1: Regarding LAN/WAN issues, for co-ordination between respective vendors and DGS/CBEC, contact the Project Monitoring Team, PwC: 1. Subramanian Krishnan, Senior Consultant, PwC, 09811152378, 2. Vishal Goel, Principal Consultant, PwC, 09717177766,

Note 2: The Departmental Users are advised to use HP-Service Manager (accessible by clicking "Service Desk" icon on Citrix Login page) to lodge their complaints with various Help Desks which ensures instant acknowledgement of issue by generating an IM/SD number.

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